What is an IVR? — How does IVR work?
IVR is a system that reacts to voice when you call customer care of a company many times, there is a voice from the system that when you press 1 for Hindi, the system detects that the customer Has pressed a This means the customer wants to talk in Hindi. After that the main menu is one press for recharge, 2 press for internet, 3 press for caller tune then when you press 1 you are told the further process of a recharge then this whole process is called IVRS. How does IVR work? IVRS works in two ways: one recognizing DTMF (Dual Tone Multiple Frequency) and the other with Human Voice. To say that IVR works in both these ways, but today DTMF is the most used in IVR. Human voice In this, the system asks you to answer yes or no for any work as you have seen in banking or in any e-commerce, when you make a transaction or order, you are asked for confirmation of yes and no, if you say yes then that The transaction completes the order and if you say no, the system cancels your tra...